The service can be done in customer’s absence on their prior permission for the same. However we recommend presence of one authorized representative from customer’s side as permission is sought by our cleaning team before accessing certain areas like Cup-board or Enclosures, highlight if any area is fragile, hand over precious items to them if they are lying around in the open etc. There are exceptions in case of new or full empty house where customer’s presence is only requested at the start and finish for handover process. At all times we have one deployed Team Leader in order to supervise and coordinate with customer.

This is an intensive cleaning process for all those critical spaces that we tend to overlook during our regular cleaning. The environment around us is responsible for a lot of pollution and germs inside our homes. Deep cleaning becomes extremely important to restore the hygiene of our living space by disinfecting and sanitizing the environment.

The team will carry all relevant cleaning chemicals and aids as per the service booked. We would request to provide basics such as ladder, garbage bin and mop bucket. Additionally, we also require live electricity for equipment, convenient water supply, all society permissions (if required).

At iClean we can assure you of the best professional service at all times. However if you have any complaints, suggestions or feedback in regards to the service quality or the Team; please call our customer care at +91-9922228222 or email us at service@iclean.gslventures.in within 24 hours of your service and handover.

All our cleaning professionals are trained adequately to follow all safety procedures during the cleaning process. However, in the unlikely event of any damage done during the service you can call our customer care at +91-9922228222 or email us at service@iclean.gslventures.in

We understand that your time is valuable and will always strive to limit the time spent by cleaning expert at the site. However the job might take longer than expected based on the level of soiling or nature of cleaning. Please do expect a buffer of an hour more or less than the stated time to complete the task. In case of any unseen circumstances such as electricity failure, non-availability of water or any other similar ones, we will inform you in advance and mutually decide further course of action.

At iClean we always use chemicals from well-known and established cleaning brands having all necessary safety certifications. Be assured that all the chemicals used are odorless and safe for infants, aged people and pets.